This just in: Area man still frustrated while trying to find basic contact information on newspaper website
By William M. Hartnett on Aug 26, 2008 in featured, newspapers, whinging
I look up the physical addresses of a lot of newspapers while putting together Paper View Monday updates. Actually, make that try to look up a lot of newspaper building addresses, because the process is immensely annoying and frequently futile. Often, I simply give up and make cat videos instead. As I put it the last time I whinged this particular whinge, “Nearly every newspaper site I visit seems to protect the physical location of its office with the sort of paranoid zeal more commonly associated with Dick Cheney’s undisclosed location.”
In case you were anxiously waiting for a six-month update, it’s still hugely aggravating. And today I had the added pleasure of trying to find individual staff contact info at a particular newspaper that is generally praised for its otherwise admirable online efforts. Best I could find: An explanation of the e-mail address format used by the paper (firstname.lastname@annoyingnewspaperwebsite.com), but no staff list to which I could then apply that convention.
(I also learned, while wandering sections of the site that appear not to have been updated since 1997, that while they accept press releases via e-mail, one should always follow up with a phone call to confrim that the press release was received. Because that’s not annoying or superfluous.)
All I ask for: Street address somewhere obvious, perhaps even in the footer of the index page itself, and a “contact us” section that actually indiciates how I might go about, you know, contacting you.



















Joe Allen-Black | Sep 3, 2008 | Reply
I just spent 10 minutes looking for your work e-mail on pbpost.com. Where is it hiding?
William M. Hartnett | Sep 3, 2008 | Reply
Uh, it’s on the same page as the paper’s street address? And good luck finding that!